FAQ
PostReply FAQs: plans, channels and publishing.
Find clear answers about account setup, scheduling, AI credits, team access and supported channels.
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AI Studio helps create and refine content before scheduling. AI Publishing runs automated content workflows. Starter includes AI Studio; Growth and Agency include AI Publishing. Tool availability and credits still apply.
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Yes. Check facts, offers, names, links and tone before publishing. AI can invent details or mistranslate a promise. Provide approved facts in the prompt and review every language version separately.
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Draft content for each audience and use available AI tools for adaptation. Review local wording, dates and offers. Use the website language menu to see current interface languages; social content languages depend on the tools you use.
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AI actions can have different credit costs. Check the cost shown by the tool and your plan’s usage screen before generating. A credit allowance is not a promise of a fixed number of finished posts, images or videos.
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Bulk Posts is included in Growth and Agency. Use the provided CSV template, select accounts in the form and start with a small draft batch. Review invalid rows and the resulting posts before scheduling.
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No. A valid media URL is only a reference. Inspect the created draft and attach or correct media in Publishing before scheduling. The selected social channel may require a specific media format.
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Growth and Agency include RSS Schedules. Start with a feed you own or may reuse, set a suitable cadence and inspect the first results. Check links, duplicate items and media before expanding the automation.
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Open the post in Publishing and read its error. Check account access, plan eligibility, media and time zone. Look for an existing post on the destination before retrying, then correct the specific cause.
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No. Publishing status describes delivery progress. Check the destination post for visibility, platform analytics for engagement and your own website or sales records for business outcomes.
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PostReply Social focuses on preparing and publishing social content. Do not assume a unified inbox, WhatsApp CRM or automatic comment replies are included. Confirm any message-management requirement with support.
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Test your required channels, formats, approval steps and reporting in each tool. Compare the full cost for all accounts and teammates. Choose based on a verified workflow, not feature counts or entry prices alone.
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Use Support in your workspace or the public Contact page. For publishing issues, include the post reference, channel, time zone and visible error. Never send passwords, access tokens or private customer information.